WARRANTY REPAIR/SERVICE Information on how to send your saddle for warranty claims can be found here.
Baroque • NovaFlex • Quantum • Flex Fit
Used properly, with sensible care and proper storage, we grant the owners of our Baroque, English and Quantum saddles a total period of 3 years, and 5 years warranty on the saddle tree.
Used properly, with sensible care and proper storage, we grant the owners of our Treeless Startrekk Line saddles a total period of 2 years warranty on the saddle.
Used properly, with sensible care and proper storage, we grant the owners of our Western Line saddles (excl. are all Flex Fit models) a total period of 5 years warranty on the saddle, and 10 years on the saddle tree.
The warranty will be void if the saddle has been serviced or repaired by a third party. The warranty is only valid upon presentation of the original invoice/receipt and the warranty card. Wear and tear parts (e.g. as girth/cinch, tie-strap, off-billet, girth, Anti-Fender-Slip protection, stirrup leather or silver parts) are imposed by the warranty. A saddle is an object of use and is subject to a certain amount of wear and tear. Since leather is a natural product, it may have visible, small color changes or scarring or overgrown cracks. These are not leather errors, but a sign of authenticity (read more about our leather here).
Caring for your
A warranty is only guaranteed if your saddle used properly, preserved and maintained. Leather is a natural product and reacts to environmental influences. Keep your saddle in a dry, cool and dark room and store it on a suitable saddle rack. The tack room should be separated from the barn. Clean your saddle regularly from dirt and other residue with a damp cloth and mild saddle soap. In order to preserve the high-quality vegetable tanned leather in substance and quality, oil the leather of your saddle once or twice a year sparingly after cleaning (e.g. in special cases like sweat, saltwater exposure, etc. use Neats Foot Oil sparingly). When using Neats Foot Oil, please note that the rough leather bottom absorbs much more oil than the smooth leather side. The underside is therefore only to be treated sparingly. Here at DP Saddlery LP, we are a huge fan of Blackrock Leather 'N' Rich Leather conditioner and highly recommend using it to care for your new saddle!
Never oil any of the Nubuck leather areas and adjoining edges of your saddle! Bright natural colored saddles will darken when oil is applied, but not when using Blackrock Leather Conditioner! We highly recommend you purchase a Nubuck brush and Nubuck Eraser to care for Nubuck leather properly. For leather care in between rides use a high quality leather grease (especially for tanned vegetable leather), which has a waterproofing effect. All fats/greases/oils are to be used sparingly; otherwise the leather will lose its tension and stability.